Hi Artem,
Thank you for contacting AliExpress.
[size=3]I understand that you want to transfer the refund to your new order. [/size]
[size=3]To secure your payment, please note that the refund can only be returned to the account that you have made payment. I am afraid the refund is unable to be transferred to your new order. [/size]
[size=3]After checking our database, I noticed that your escalated dispute for this order has been resolved as of today with a verdict of a refund of [/size][color=rgb(255,0,0)][size=3]11 [/size][/color][size=3]USD to your account since [/size][color=rgb(255,0,0)][size=3]Aug.8[/size][/color][size=3]. You can sign in [/size]
http://channel.aliba...plaint/home.htm[size=3] to check the details of the dispute.[/size]
[size=3]Please be advised that the refund is still being processed by the system.[/size]
[size=3]Since you have used credit card as your payment method, the refund will be made to your original account and normally you will receive your refund within about 10-15 business days from the time that your payment has been refunded.
If you do not receive the refund, you are advised to check if the refund is made to your USD account. Also, please check if it has been transferred into your local currency.[/size]
[size=3]If you are still unable to receive the refund, please be advised to inquire your credit card issuer for more information.[/size]
If you have further question, please visit our Help Center at Contact Us or contact us any time.
Respectfully,
Audrey
AliExpress Buyer Payment Support
www.aliexpress.com
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