We would like to extend our apologies for this inconvenience.
Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html and terms and conditions from
After reviewing your case, please review our possible solutions:
1)Resend the item for free
If you choose this option, you will receive the item 10 to 25 business days after dispatch date.
Please reconfirm your address as follows:
2)Keep the Item and accept refund 28.11 USD to your GB Wallet (store credit)
In this case, you can keep the item and do not need to return it to us for this time.
This refund can be completed within 1 business day.
You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits: http://www.gearbest..../gb-wallet.html
Check out how to use points :http://www.gearbest.com/about/about-points.html?157wrew
3)Refund to your Payment account
We can refund 28.11 USD to your original payment account.
This refund can be completed within 2 business day.
Can you please let me know your decision?
I look forward to hearing from you.
Thank you for your understanding.
Gearbest Customer Service