1
Очень нужна помощь. Ситуация следующая. 25 октября 2012 года заказал и примерно через месяц получил планшет "CHUWI V80 8'' IPS Android 4.0 tablet pc Cortex A9 dual core 1.5GHz 1GB 16GB" у магазина ET на alibaba.com (http://www.aliexpress.com/store/104710).
Планшет сломался. Предположительно, что-то с батареей. В ходе переговоров магазин ET предлагает выслать мне новую батарею за 18$ или выслать планшет обратно в китай и при этом доставка туда-обратно + ремонт будет за мой счет.
Вопрос в следующем - разве они не должны его починить по гарантии? Ведь на него распространяется гарантия. Что-то около 1 года.
Для полного понимания добавил переписку с продавцом.
----------------------------------------------------------
Messages:
Me2013.04.07 21:22 (GMT -7)
Well... OK. I think, it's better to send this device back to you address, so you can repair it by specialist.
Emily Wang2013.04.05 23:04 (GMT -7)
Yuriy Nemchinov,
Good day!
Sorry to reply you late,because of Tomb-sweeping Day, have asked my colleauge the price, it is 18usd via singapore post
Jerry-Eternal Team
Me2013.04.05 20:52 (GMT -7)
Where are you?
Emily Wang2013.04.01 06:15 (GMT -7)
Yuriy Nemchinov,
Good day!
Tomorrow i will check the battery price , then give you the total price.
best regards
Jerry-Eternal Team
Me2013.03.30 01:57 (GMT -7)
How much battery cost?
And how much i will pay, if you will install it?
Emily Wang2013.03.29 21:36 (GMT -7)
Yuriy Nemchinov,
Good day!
If you don't know how to install the battery, you can send it back to us, but i am sorry you have to bear the shipping fee both back and return , and also the battery fee, our warranty is to repair the tablet well, if it is ok for you,you can:
Please return goods (without accessories) must return to us by post office service (because other way will be a problem in China customs usually).
Once we receive it, we will contact to you in 2 work days.
ADD: 3th Floor, Block A, Haibin Industrial Park,XingYe Road,65 Zone,Bao'an District,Shenzhen,Guangdong,China
TEL: 18688778776
NAME: WANG REN
ZIP Code : 518101
City: Shenzhen
On parcel must write Order # and make good packing, please let me know tracking number, when arrival, we will contact you in time, thanks for your cooperation !
Best regards
Jerry-Eternal Team
Me2013.03.29 08:32 (GMT -7)
What kind of battery? Where i Can buy it? How much does it cost?
If it will be not enough of my skill to replace battery - can send it to you for exchange or repairing?
Emily Wang2013.03.29 05:01 (GMT -7)
Yuriy Nemchinov,
Good day!
As your decription, maybe it is the battery problem, so you can buy an battery.
Best regards
jerry-Eternal Team
Me2013.03.28 21:52 (GMT -7)
Or may be you can give me an advice, how to repair it by myself at home?!
Me2013.03.28 21:51 (GMT -7)
Hello, Michael!
Sorry to trouble you, but there is some problems with this product. It's charged about 70-80%, but when you turn it on(start)... In about 3-7 min it's unexpectedly shut down at any programs or games with clicking sound. I can make a video, if needed. Can you change or repair it for warranty?
----------------------------------------------------------
Сообщение отредактировано.
