Можно и я на everbuying пожалуюсь?
Покупал в сентябре фигню (фонарик) стоимостью 5,31 + трекномер.
продавец сначала выдал трекномер, который фиг-знает сколько "летел". На мой вопрос о судьбе посылки, продавец вдруг сообщил, что почта вернула обратно посылку...и предложил вернуть 4 бакса. переписка с ними похожа на торг на рынке.. пришлось на палке открыть диспут и позже перевести его в клейм.
Переписка ниже
Цитата
Adminstrator(ran)At :10/27/2013 09:28:28 PM
Dear Roman,
Thank you for placing the order with us.
I've tracked the package for you and I'm sorry to tell you that the package is sent back to us.Would you like to refund or resend?
If you want to refund,I regret to tell you that we can only refund you 4USD,because we have shipped out your order,the shipping cost and insurance have been charged by the shipping company,we paid the shipping cost for you so we need to deduct it from the refund,I hope you can understand.
If you want to resend,please kindly close the case first and we'll resend it to you as soon as we get the package.
We are sorry for any inconvenience that may cause.
Yours sincerely,
Ran
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Roman At :10/28/2013 01:05:29 AM
Dear Ran,
Thank you for answers on my questions.
I hope that you tried to execute my order, but I don't understand one moment -
In my order I see next text : "Commodity price : 5.31 + Tracking number: 1.99". I pay you 7,30$ for all (product and shipping).
If I don't pay all money - I don't receive product, right?
Vice versa : "I don't receive product" - this means, that "not need to pay all money".
I want to get back the full amount of the order.
Roman.
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Adminstrator(ran)At :10/29/2013 06:56:54 PM
Dear Roman,
Thank you for your reply.
I understand your concern,but we shipped out the order from our country to your country,it will cost shipping fee and we paid it for you,as I've mentioned that the shipping cost and the tracking fee were charged by the shipping company,not us,so we need to deduct them from the refund,I hope you can understand.
Yours sincerely,
Ran
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Roman At :10/30/2013 07:08:55 AM
Dear Ran,
Thank you for your reply.
I don't understand the problem.
I believe that the delivery can not be free.
Cost of goods + fee track number = real price of goods + real price of track number + shipping cost+your profit.
I do not know anything about the ban on sending light, therefore if the parcel is returned back, it was not my fault and I don't have to pay for it . I think, you can claim the money back from your mail service, not from me.
Since the transaction is not completed, and I have not received the goods, I decided, that I can't pay the money.
Yours sincerely,
Roman .
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Adminstrator(ran)At :11/01/2013 03:05:21 AM
Dear Roman,
Thank you for your reply.
How about refund you 5USD and provide you with a discount code for your future order?
Yours sincerely,
Ran
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Roman At :11/01/2013 04:16:13 AM
Dear Ran,
Thank you for your fast reply.
I don't like your offer because I lost a lot of time waiting for an order.
I don't want to spend more money and I would like a full refund.
Yours sincerely, Roman .
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Adminstrator(charlotte)At :11/04/2013 09:03:56 PM
Dear Roman,
Please wait for a few more days as we have not received the returned package,we will process
the refund as soon as we receive it.
Best regards,
Charlotte
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Roman At :11/05/2013 04:43:13 AM
Dear friends.
I do not see the connection between the receipt of package by you and refund.
You know, that I can't get my order. It means, that you must refund me my money.
At first - refund money, at second - wait for return package from post service(because this is yours local work).
Yours sincerely, Roman .
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Adminstrator(charlotte)At :11/11/2013 03:36:44 AM
Dear Roman,
Please note that we can only refund you the purchase of the item,so it is 5.31usd and
please check your Paypal account 7 business days later.
Best regards,
Charlotte
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Roman At :11/11/2013 03:47:32 AM
Dear friends (Charlotte, Ran, etc).
Thank you for your reply.
I was disappointed by your response.
Once again remind you that the purchase in your store means delivery. I paid for the goods and delivery.
"Commodity price : 5.31 + Tracking number: 1.99". I pay you 7,30$ for all (product and shipping).
"I don't receive product" - this means, that "not need to pay ALL money".
I want to get back the full amount of the order.
Yours sincerely, Roman .
Как вы считаете - если посылка не получена покупателем, он ведь не должен нести
никаких финансовых потерь?
18
Я вежливо отказался. В чем может быть проблема???
