Pandawill.com - решаем проблемы

hello
sorry , your device damaged by man , we couldn't replace a motherboad for free
if you don't wan to pay for that ,we will inform the factory send it back
hope you can understand
jamie
--------------Original Message-------------
From：NAMEchanged@mail.ru
To：customerservice@pandawill.com
Cc：
Subject：Re: Fwd: Re: Re: WC0007270(内部抄送邮件)(此邮件由ice抄送)
Date：2014-02-27 19:08:52.0
You are mistaken. I will send you a phone without leaving evidence of tampering. Guarantee seal ZOPO on the screw is not damaged. If you are now saying that I was opening the phone and damaged it, then why did you say it just now? The phone is already you have more than 2 months, all this time I had with your correspondence, you again asked to wait and recognize the problem. Now you say that I am guilty in a crash. I can not be sorry, I did not open the phone. Guarantee seal was intact.
hello
we just get some information about your device
your device need to replace a motherboad ,the supplier said the device has been opened by man
now your device has beyonded the scope of the warranty
the supplier could only repair without replacing any repair parts
so you have to pay $107 in our paypal account pandawill.com@gmail.com .
after you pay , please tell us the transaction ID ,
then we will inform the factory repair your device quickly
thank you for your understanding
jamie

--------------Original Message-------------
From：NAMEchanged@mail.ru
To：customerservice@pandawill.com
Cc：
Subject：Fwd: Re: Re: WC0007270(内部抄送邮件)
Date：2014-02-14 20:19:40.0
Здравствуйте, customerservice@pandawill.com.
how long you ignore me?
you dont shipping my phone over 2 month
it is very bad
---------- Пересылаемое письмо ----------
От:				 after-sale@pandawill.com <after-sale@pandawill.com>
К:				 NAMEchanged@mail.ru
А также к:		
Время создания:	 Fri, 14 Feb 2014 16:49:48 +0800 (CST)
Тема:			 WC0007270
Прикрепленные файлы: Письмо.html
hello
sorry, we haven't repaired sku41626 now
and we haven't repaired phone with a similar price as your phone
we hope you can wait some days
jamie
--------------Original Message-------------
From：NAMEchanged@mail.ru
To：after-sale@pandawill.com
Cc：
Subject：Re: WC0007270
Date：2014-02-13 16:57:48.0
ok
please shipping to me sku41626
Отправлено с iPhone
13.02.2014, в 11:55, after-sale@pandawill.com написал(а):
hello
sorry , yuor device hasn't repaired well
we hope you can wait some days or accept another repaired phone
thank you for your understanding
jamie
--------------Original Message-------------
From：NAMEchanged@mail.ru
To：after-sale@pandawill.com
Cc：
Subject：Re: Fwd: Re: WC0007270
Date：2014-02-12 16:58:51.0
You tell me to wait a few days for 2 months! Read our letter to you! You constantly write it but the situation does not change
hello
sorry for that
beacuse we have the holiday , it has delayed some days
we will urge the factory repir your device quickly
please wait some days
jamie
--------------Original Message-------------
From：NAMEchanged@mail.ru
To：after-sale@pandawill.com
Cc：
Subject：Re: Fwd: Re: WC0007270
Date：2014-02-11 17:48:03.0
You give 1 year warranty.
You MUST repair my device !
If you can not repair it - you have to replace it on the new phone !
These rules apply in all countries !
You offer me a replacement on weaker phones, I do not like .
Please send me :
1. My refurbished phone
2 . Or exactly the same new
3 . Or sku49430 with my surcharge $ 20
Now I 'm starting to write an article in the paypal and Russian forums , including 4pda.ru about what you do not perform warranty.
Such a disgusting attitude I get the first time the phone is you have 2 MONTHS !
How can I contact your supervisor ?
Hello
sorry , your device hasn't repaired well
but we haven't repaired sku49430
your device has some sratches , we couldn't change a new device for you
now if your couldnt wait,we can change a repaired phone for you ,ok?
if you agree, here are some options for you
such as sku41626 sku46453
would you like to choose one of them?
jamie
--------------Original Message-------------
From：NAMEchanged@mail.ru
To：after-sale@pandawill.com
Cc：pandawillhuo@gmail.com
Subject：Re: Fwd: Re: WC0007270
Date：2014-02-10 04:40:26.0
I need it ZOPO.
sku41626 has a weaker processor than the one phone that I sent you.
I suggest you send sku49430 and I'll pay extra $ 20.
Are you willing to send me for replacement sku49430?
Where do I send the $ 20?
I very much hope that you will do as I ask, because this problem and so took me a lot of time and nerves. thank you
-------------------------------------------------
Игорь я очень Вас прошу помочь мне в решении данной проблемы. Телефон уже почти 2 месяца находится у Вас на ремонте. Прошу выслать на замену sku49430, я доплачу 20$
---------------------------------------------------------
hello
sorry,your device still in the factory
and we have the Spring Festival now
if you couldn't wait, you can change a repaired phone instead of your phone, ok?
if you agree, here are some options for you
such as sku35681 sku49003 sku41626 sku46453
if you can choose one of them ,we can ship it to you after holiday
jamie
--------------Original Message-------------
From：NAMEchanged@mail.ru
To：after-sale@pandawill.com
Cc：
Subject：Re: Fwd: Re: WC0007270
Date：2014-02-04 04:35:47.0
What's wrong with my phone defective?
You are going to repair it and return to me?
If you can not repair phone. plese replace me a new one. You break all the rules. That's a bad attitude to its customers
Dear customer
Good day
Really so sorry for that
I am afraid it may delay a little
Then could you wait for some more time ,if not,would you like to change to other repaired item,we can help you change
Yours sincerely
Jack
--------------Original Message-------------
From：NAMEchanged@mail.ru
To：after-sale@pandawill.com
Cc：
Subject：Re: Fwd: Re: WC0007270
Date：2014-01-25 20:30:40.0
I badly understood your answer. When you send me the phone!? He's already 5 weeks is you, this is very bad service and support.
hi,
sorry to say that the device is still in repairment right now.
if the order is urgent, we can send the repaired device for your reference.
waiting for your reply.
sincerely,
candice
--------------Original Message-------------
From：NAMEchanged@mail.ru
To：after-sale@pandawill.com
Cc：
Subject：Fwd: Re: WC0007270
Date：2014-01-24 17:53:27.0
What are the news? What did you decide?
=----------------------------------------------------------------------
------------

Good day!
You got this phone for more than 1 month ago . ( You got it December 16, 2013 ) .
I sent it back in November.
My client is already 2 months without a phone !
You provide 1 year warranty. Taku factory warranty gives ZOPO.
If they could not fix it for 5 weeks - let replaced by exactly the same new .
I already lost $ 15 of their money to send it to you for repair.
My client is very nervous , he was very unhappy that I took so long to return the phone to him .
Today I offered him sku41669 as you suggested .
He strongly opposed . He paid for sku41924 and wants to get the phone at least with the same characteristics .
And you offer a cheaper version .
I ask urgently or send otremnotirovanny phone that I returned to you , or if you still have not done it - I beg to send NEW sku41924.
My client makes me a claim if you do not send me the phone within 2-3 days , I think have to write a letter to Paypal with a description of the situation.
I hope that you send the new (or repaired my phone) sku41924 within 2-3 days .
Hope for understanding and further cooperation.
thank you
hello
sorry, your device hasn't repaired well
but we get information your device will be repaired well soon
so please wait 2 days. if not, we change a repaired sku41669 for you , ok ?
jamie
--------------Original Message-------------
From：NAMEchanged@mail.ru
To：after-sale@pandawill.com
Cc：
Subject：Re: WC0007270
Date：2014-01-22 03:36:08.0
You have a news ?
Отправлено с iPhone
10.01.2014, в 10:12, after-sale@pandawill.com написал(а):
hello
sorry , your device is still in repairing now
And it has already passed some weeks ,
so please wait a few days more
We will send back a device function well ,
so your waiting will be worth
Thank you
jamie

--------------Original Message-------------
From：NAMEchanged@mail.ru
To：after-sale@pandawill.com
Cc：
Subject：Re: WC0007270
Date：2014-01-09 01:56:37.0
Good day!Tell me please, the factory has already completed repairs Zopo C2?
When you're able to shipping the phone to my address?
Thank you.

Hello
Your returned item has been sent to the factory for repair.
And normally it would take about 3-5 weeks.
we will urge the factory do good and quickly repair and will let you know the moment it is fixed.
Your patient and understanding on this is much appreciate.
Hope you have a nice day
jamie

--------------Original Message-------------
From：NAMEchanged@mail.ru
To：after-sale@pandawill.com
Cc：
Subject：Re: WC0007270
Date：2013-12-17 12:42:14.0
Здравствуйте, After-sale.
All right.Thanks for the information.Hope for repair as soon as possible
Вы писали 17 декабря 2013 г., 4:40:07:

Hello
Thank you for your patience to wait for
Your returned parcel has arrived here,except one battery , no any accessories
After check and test,we found the problems you said,and your device has some scratches
Sorry for any trouble may caused.It will be sent to the factory for repair soon
We will let you know the moment it is fixed and return back form factory
Any questions ,please feel free to contact with us
Hope you have a nice day!
Best regards
jamie